My computer won’t connect to the internet but others will
If your computer won’t connect to the internet, but other devices on the same network are able to connect, here are some things you can try:
- Restart your computer: Sometimes, simply restarting your computer can resolve network connectivity issues.
- Check your network settings: Ensure that your computer is connected to the correct network and that your network settings are correct. You can check your network settings by going to the Control Panel > Network and Sharing Center (on Windows) or System Preferences > Network (on macOS).
- Check your network adapter: Ensure that your network adapter is enabled and working properly. You can check this by going to the Device Manager (on Windows) or System Information > Network (on macOS).
- Reset your network adapter: Sometimes resetting your network adapter can resolve connectivity issues. You can do this by opening a command prompt or terminal window and typing the command “ipconfig /release” followed by “ipconfig /renew” (on Windows) or “sudo ifconfig en0 down” followed by “sudo ifconfig en0 up” (on macOS).
- Disable and enable your network adapter: If resetting your network adapter doesn’t work, try disabling and enabling it. You can do this by going to the Device Manager (on Windows) or System Preferences > Network (on macOS) and right-clicking on your network adapter and selecting “Disable” and then “Enable”.
- Run a virus scan: Sometimes, malware or viruses can cause network connectivity issues. Run a full virus scan to ensure that your computer is free from any malicious software.
- Check your firewall settings: Ensure that your firewall settings are not blocking your computer from accessing the internet. You can check your firewall settings by going to the Control Panel > Windows Firewall (on Windows) or System Preferences > Security & Privacy > Firewall (on macOS).
If none of the above steps work, you may need to contact your network administrator or internet service provider (ISP) for further assistance in resolving the issue.